/* =====================================================================
   SVY — Guidelines, Success Stories & Contact pages
   Builds on svy-home.css (tokens, buttons, stats, FAQ, lightbox, final
   CTA) and svy-about.css (page hero, pop-out photos, chips).
   Everything is scoped under .svyx.
   ===================================================================== */

/* =====================================================================
   GUIDELINES
   ===================================================================== */
.sx-jump { display: flex; flex-wrap: wrap; gap: 10px; margin: 20px 0 4px; }
.sx-jump a {
    display: inline-flex; align-items: center; gap: 8px; padding: 9px 15px; border-radius: 999px;
    background: var(--surface); border: 1px solid var(--line); box-shadow: var(--shadow-sm);
    font-size: 13.5px; font-weight: 700; color: var(--head-ink); text-decoration: none;
    transition: transform .25s var(--ease), border-color .25s, box-shadow .25s;
}
.sx-jump a i { color: var(--c2); }
.sx-jump a:hover { transform: translateY(-3px); border-color: var(--c2); box-shadow: var(--shadow); color: var(--head-ink); }

/* hero: clipboard checklist */
.sx-clip-art { position: relative; width: 100%; max-width: 580px; margin: 0 auto; aspect-ratio: 1 / .92; --mx: 0; --my: 0; }
.sx-clip-art .sx-orbit { left: 8%; right: 8%; top: 0; bottom: auto; }
.sx-clipboard {
    position: absolute; left: 4%; top: 9%; width: 60%; z-index: 2;
    padding: 34px 22px 22px; border-radius: 24px; rotate: -3deg;
    background: var(--surface); border: 1px solid var(--line); box-shadow: var(--shadow-lg);
    translate: calc(var(--mx) * -10px) calc(var(--my) * -8px);
    animation: sx-kid-in 1s var(--ease) .2s both;
}
.sx-clipboard .clip-top {
    position: absolute; top: -15px; left: 50%; translate: -50% 0; width: 96px; height: 30px; border-radius: 10px;
    background: linear-gradient(135deg, #FFE27A, #F5A300); box-shadow: 0 8px 16px rgba(245, 163, 0, .35);
}
.sx-clipboard .clip-top::after { content: ""; position: absolute; left: 50%; top: 7px; translate: -50% 0; width: 16px; height: 16px; border-radius: 50%; background: var(--surface); }
.sx-clipboard .head { display: flex; align-items: center; gap: 10px; padding-bottom: 12px; border-bottom: 2px dashed var(--line); }
.sx-clipboard .head img { width: 42px; height: 42px; object-fit: contain; padding: 4px; border-radius: 50%; background: #fff; box-shadow: 0 0 0 2px rgba(243, 112, 33, .25); }
.sx-clipboard .head b { font-family: var(--f-head); font-size: 19px; font-weight: 800; color: var(--head-ink); }
.sx-clipboard ul { list-style: none; padding: 0; margin: 14px 0 0; display: grid; gap: 9px; }
.sx-clipboard li {
    display: flex; align-items: center; gap: 10px; padding: 9px 10px; border-radius: 12px;
    background: var(--surface-2); font-size: 14px; font-weight: 600; color: var(--ink-2);
    animation: sx-fadeup .5s var(--ease) both; animation-delay: calc(var(--i) * .22s + .5s);
}
.sx-clipboard li i {
    flex: none; width: 22px; height: 22px; border-radius: 50%; display: grid; place-items: center;
    font-size: 11px; color: #fff; background: #34B34A;
    animation: sx-pop .45s var(--ease) both; animation-delay: calc(var(--i) * .22s + .75s);
}
.sx-clipboard .stamp {
    display: inline-block; margin-top: 14px; padding: 4px 12px; border-radius: 10px; rotate: -4deg;
    border: 2px dashed #E6195E; color: #E6195E; font-family: var(--f-script); font-weight: 700; font-size: 15px;
    animation: sx-pop .6s var(--ease) 2s both;
}
.sx-clip-art .sx-pop.boy { left: auto; right: -2%; width: 50%; z-index: 3; }
.sx-clip-art .sx-fchip.c1 { left: 0; top: auto; bottom: 4%; }
.sx-clip-art .sx-fchip.c2 { right: 0; top: 2%; }

/* audience sections */
.sx-guide { background: var(--bg); }
.sx-guide.alt { background: var(--bg-alt); }
.sx-guide-head { display: flex; align-items: center; gap: 18px; margin-bottom: 34px; }
.sx-guide-head .badge-ic {
    flex: none; width: 78px; height: 78px; border-radius: 24px; rotate: -6deg;
    display: grid; place-items: center; font-size: 32px; color: #fff;
    background: radial-gradient(circle at 30% 26%, var(--c1), var(--c2)); box-shadow: 0 16px 30px var(--glow);
}
.sx-guide-head .sx-kicker { margin-bottom: 8px; }
.sx-guide-head .sx-h2 { margin: 0; }

.sx-vsteps { --tl: 0; position: relative; list-style: none; padding: 0; margin: 0; display: grid; gap: 14px; }
.sx-vsteps::before, .sx-vsteps::after {
    content: ""; position: absolute; left: 30px; top: 24px; bottom: 24px; width: 3px; border-radius: 3px;
}
.sx-vsteps::before { background: var(--line); }
.sx-vsteps::after { background: linear-gradient(180deg, var(--c1), var(--c2)); transform-origin: 50% 0; transform: scaleY(var(--tl)); }
.sx-vsteps li { position: relative; display: grid; grid-template-columns: 62px 1fr; column-gap: 16px; align-items: center; }
.sx-vsteps .n {
    position: relative; z-index: 1; width: 62px; height: 62px; border-radius: 50%;
    display: grid; place-items: center; font-family: var(--f-head); font-weight: 800; font-size: 20px;
    color: var(--c2); background: var(--surface); border: 3px solid var(--c2); box-shadow: 0 8px 18px var(--glow);
    transition: background-color .3s, color .3s;
}
.sx-vsteps li:hover .n { background: var(--c2); color: #fff; }
.sx-vsteps .bd {
    grid-column: 2; grid-row: 1; padding: 16px 86px 16px 20px; border-radius: 18px;
    background: var(--surface); border: 1px solid var(--line); box-shadow: var(--shadow-sm);
    transition: border-color .3s, box-shadow .3s;
}
.sx-vsteps li:hover .bd { border-color: var(--c2); box-shadow: var(--shadow); }
.sx-vsteps .ic {
    grid-column: 2; grid-row: 1; justify-self: end; z-index: 1; margin-right: 18px;
    width: 52px; height: 52px; border-radius: 16px; display: grid; place-items: center;
    font-size: 22px; color: var(--c2); background: var(--soft); transition: transform .45s var(--ease);
}
.sx-vsteps li:hover .ic { transform: rotate(-10deg) scale(1.08); }
.sx-vsteps h3 { font-size: 18px; font-weight: 800; color: var(--head-ink); margin: 0 0 3px; }
.sx-vsteps p { font-size: 14.5px; line-height: 1.55; color: var(--muted); margin: 0; }

.sx-points { position: relative; overflow: hidden; padding: 30px 28px; border-radius: 28px; color: #fff; box-shadow: var(--shadow-lg); }
.sx-guide.t-green .sx-points { background: radial-gradient(420px 260px at 100% 0%, rgba(255, 255, 255, .16), transparent 60%), linear-gradient(150deg, #22994A, #0C5A25); }
.sx-guide.t-blue .sx-points { background: radial-gradient(420px 260px at 100% 0%, rgba(255, 255, 255, .16), transparent 60%), linear-gradient(150deg, #1D74E0, #0A2A66); }
.sx-points::after { content: "\f46c"; font-family: "Font Awesome 6 Free"; font-weight: 900; position: absolute; right: -12px; bottom: -30px; font-size: 150px; opacity: .08; }
.sx-points h3 { position: relative; font-size: 20px; font-weight: 800; color: #fff; margin: 0 0 18px; }
.sx-points h3 i { color: var(--gold); margin-right: 6px; }
.sx-points ul { position: relative; list-style: none; padding: 0; margin: 0; display: grid; gap: 12px; }
.sx-points li { position: relative; padding-left: 34px; font-size: 15px; line-height: 1.55; color: rgba(255, 255, 255, .95); }
.sx-points li::before {
    content: "\f00c"; font-family: "Font Awesome 6 Free"; font-weight: 900; position: absolute; left: 0; top: 1px;
    width: 22px; height: 22px; border-radius: 50%; display: grid; place-items: center; font-size: 10.5px;
    color: #2B1B00; background: var(--gold);
}
@media (min-width: 992px) { .sx-points { position: sticky; top: 96px; } }

.sx-general { background: var(--bg-warm); }
.sx-general-grid { display: grid; grid-template-columns: repeat(5, 1fr); gap: 16px; }
.sx-gen {
    height: 100%; text-align: center; padding: 26px 18px 22px; border-radius: 22px;
    background: var(--surface); border: 1px solid var(--line); box-shadow: var(--shadow-sm);
    transition-property: opacity, transform, box-shadow;
}
.sx-gen:hover { box-shadow: var(--shadow); }
.sx-gen .ic {
    width: 60px; height: 60px; margin: 0 auto 14px; border-radius: 50%; display: grid; place-items: center;
    font-size: 24px; color: #fff; background: radial-gradient(circle at 30% 26%, var(--c1), var(--c2)); box-shadow: 0 10px 22px var(--glow);
}
.sx-gen p { font-size: 14.5px; font-weight: 600; line-height: 1.5; color: var(--ink-2); margin: 0; }

.sx-alert {
    position: relative; overflow: hidden; display: flex; align-items: flex-start; gap: 18px; margin-top: 34px;
    padding: 24px 26px 24px 30px; border-radius: 22px;
    background: linear-gradient(135deg, #FFF1F3, #FFE3E7); border: 2px solid #F5A3AE; box-shadow: var(--shadow-sm);
}
.sx-alert::before { content: ""; position: absolute; left: 0; top: 0; bottom: 0; width: 6px; background: linear-gradient(180deg, #FF3D6E, #E90349); }
.sx-alert .ic {
    flex: none; width: 56px; height: 56px; border-radius: 16px; display: grid; place-items: center;
    font-size: 24px; color: #fff; background: linear-gradient(135deg, #FF3D6E, #E90349);
    animation: sx-alert-ring 2.2s ease-out infinite;
}
.sx-alert h3 { font-size: 19px; font-weight: 800; color: #B0102F; margin: 2px 0 6px; }
.sx-alert p { font-size: 15px; line-height: 1.65; color: #5A1F28; margin: 0; }
[data-theme="dark"] .svyx .sx-alert { background: linear-gradient(135deg, #2A0E1A, #1E0A14); border-color: rgba(233, 3, 73, .45); }
[data-theme="dark"] .svyx .sx-alert h3 { color: #FF8FA5; }
[data-theme="dark"] .svyx .sx-alert p { color: #F2C9D1; }

.sx-legal { background: var(--bg); }
.sx-legal-block {
    padding: 26px 26px 22px; margin-bottom: 22px; border-radius: 24px;
    background: var(--surface); border: 1px solid var(--line); box-shadow: var(--shadow-sm);
}
.sx-legal-block h3 { display: flex; align-items: center; gap: 12px; font-size: 20px; font-weight: 800; color: var(--head-ink); margin: 0 0 16px; }
.sx-legal-block h3 .ic { flex: none; width: 44px; height: 44px; border-radius: 14px; display: grid; place-items: center; font-size: 18px; color: var(--c2); background: var(--soft); }
.sx-legal-list { list-style: none; padding: 0; margin: 0; display: grid; gap: 12px; }
.sx-legal-list li { position: relative; padding-left: 28px; font-size: 14.5px; line-height: 1.65; color: var(--muted); }
.sx-legal-list li::before { content: "\f05a"; font-family: "Font Awesome 6 Free"; font-weight: 900; position: absolute; left: 0; top: 1px; font-size: 15px; color: var(--c2); }
.sx-legal-list strong { color: var(--head-ink); }

.sx-grievance {
    margin-top: 10px; padding: 28px; border-radius: 28px; color: #fff; box-shadow: var(--shadow-lg);
    background: radial-gradient(600px 300px at 0% 0%, rgba(29, 116, 224, .5), transparent 60%), linear-gradient(135deg, #041A48, #0A2A66);
}
.sx-grievance h3 { font-size: 22px; font-weight: 800; color: #fff; margin: 0 0 18px; }
.sx-grievance h3 i { color: var(--gold); margin-right: 6px; }
.sx-grievance .levels { display: grid; grid-template-columns: repeat(3, 1fr); gap: 22px; }
.sx-grievance .lvl { position: relative; padding: 20px; border-radius: 18px; background: rgba(255, 255, 255, .08); border: 1px solid rgba(255, 255, 255, .16); }
.sx-grievance .lvl:not(:last-child)::after {
    content: "\f054"; font-family: "Font Awesome 6 Free"; font-weight: 900; position: absolute; right: -17px; top: 50%; translate: 0 -50%;
    font-size: 13px; color: var(--gold);
}
.sx-grievance .n {
    width: 40px; height: 40px; border-radius: 50%; display: grid; place-items: center;
    font-family: var(--f-head); font-weight: 800; font-size: 18px; color: #fff; background: radial-gradient(circle at 30% 26%, var(--c1), var(--c2));
}
.sx-grievance .lbl { display: block; margin: 12px 0 6px; font-size: 12.5px; font-weight: 800; letter-spacing: .08em; text-transform: uppercase; color: var(--gold); }
.sx-grievance p { margin: 0; font-size: 14.5px; line-height: 1.6; color: rgba(255, 255, 255, .9); }
.sx-grievance strong { color: #fff; }
.sx-legal-note { margin: 22px 0 0; font-size: 14px; line-height: 1.65; color: var(--muted); }
.sx-legal-note a { color: var(--blue); font-weight: 700; }
[data-theme="dark"] .svyx .sx-legal-note a { color: #6FB2FF; }
.sx-legal-links { display: flex; flex-wrap: wrap; gap: 10px; margin-top: 14px; }
.sx-legal-links a {
    display: inline-flex; align-items: center; gap: 8px; padding: 9px 16px; border-radius: 999px;
    background: var(--surface-2); border: 1px solid var(--line); font-size: 14px; font-weight: 700; color: var(--head-ink); text-decoration: none;
    transition: border-color .25s, transform .25s var(--ease);
}
.sx-legal-links a i { color: var(--blue); }
.sx-legal-links a:hover { border-color: var(--blue); transform: translateY(-2px); color: var(--head-ink); }
[data-theme="dark"] .svyx .sx-legal-links a i { color: #6FB2FF; }

/* =====================================================================
   SUCCESS STORIES
   ===================================================================== */
.sx-quote-bubble {
    position: absolute; left: 26%; top: -2%; z-index: 4; display: inline-flex; align-items: center; gap: 8px; max-width: 70%;
    padding: 10px 16px; border-radius: 18px 18px 18px 4px; background: var(--surface); box-shadow: 0 12px 26px rgba(10, 42, 102, .18);
    font-family: var(--f-script); font-weight: 700; font-size: 16px; color: var(--navy);
    animation: sx-pop .7s var(--ease) .9s both, sx-bob 5s ease-in-out 1.6s infinite;
}
.sx-quote-bubble i { color: #E6195E; }
[data-theme="dark"] .svyx .sx-quote-bubble { color: #FFD36A; }

.sx-stories-list { background: var(--bg); }
.sx-filter { display: flex; flex-wrap: wrap; justify-content: center; align-items: center; gap: 8px; margin: -12px auto 30px; }
.sx-filter .lbl { display: inline-flex; align-items: center; gap: 6px; font-size: 13.5px; font-weight: 700; color: var(--muted); margin-right: 4px; }
.sx-year {
    padding: 7px 16px; border-radius: 999px; border: 1px solid var(--line); background: var(--surface);
    font-size: 13.5px; font-weight: 700; color: var(--ink-2); cursor: pointer; transition: all .25s var(--ease);
}
.sx-year:hover { border-color: var(--green); }
.sx-year.active { background: linear-gradient(135deg, #34B34A, #1F8A3B); border-color: transparent; color: #fff; box-shadow: 0 8px 18px rgba(31, 138, 59, .3); }

.sx-story-card {
    height: 100%; display: flex; flex-direction: column; overflow: hidden; border-radius: 22px;
    background: var(--surface); border: 1px solid var(--line); box-shadow: var(--shadow-sm); transition: box-shadow .3s var(--ease);
}
.sx-story-card:hover { box-shadow: var(--shadow-lg); }
.sx-story-card .pic { position: relative; aspect-ratio: 4 / 3; overflow: hidden; background: var(--surface-2); }
.sx-story-card .pic img { width: 100%; height: 100%; object-fit: cover; transition: transform .8s var(--ease); }
.sx-story-card:hover .pic img { transform: scale(1.06); }
.sx-story-card .yr {
    position: absolute; top: 12px; left: 12px; padding: 4px 11px; border-radius: 999px;
    font-size: 12px; font-weight: 800; color: #fff; background: linear-gradient(135deg, var(--c1), var(--c2));
}
.sx-story-card .qm {
    position: absolute; right: 12px; bottom: 12px; width: 42px; height: 42px; border-radius: 50%;
    display: grid; place-items: center; font-size: 15px; color: #fff; background: var(--c2); box-shadow: 0 8px 18px var(--glow);
}
.sx-story-card .bd { flex: 1; display: flex; flex-direction: column; padding: 18px 18px 6px; }
.sx-story-card h3 { font-size: 18px; font-weight: 800; color: var(--head-ink); margin: 0 0 4px; }
.sx-story-card .meta { font-size: 13px; font-weight: 700; color: var(--c2); }
.sx-story-card .meta i { margin-right: 6px; }
.sx-story-card .txt {
    margin: 10px 0 0; font-size: 14.5px; line-height: 1.6; color: var(--muted);
    display: -webkit-box; -webkit-line-clamp: 5; -webkit-box-orient: vertical; overflow: hidden;
}
.sx-story-card.open .txt { display: block; -webkit-line-clamp: unset; overflow: visible; }
.sx-story-card .more { align-self: flex-start; margin-top: 6px; padding: 0; border: 0; background: none; font-size: 13px; font-weight: 800; color: var(--c2); cursor: pointer; }
.sx-story-card .ft { padding: 12px 18px 18px; }
.sx-story-card .plan { display: inline-flex; align-items: center; gap: 6px; padding: 6px 12px; border-radius: 999px; font-size: 12px; font-weight: 700; }
.sx-story-card .plan.premium { background: rgba(230, 25, 94, .1); color: #D3104F; }
.sx-story-card .plan.regular { background: rgba(31, 138, 59, .1); color: #1F8A3B; }
.sx-story-card .plan.neutral { background: rgba(14, 92, 185, .08); color: #0E5CB9; }
[data-theme="dark"] .svyx .sx-story-card .plan.premium { color: #FF8FB5; }
[data-theme="dark"] .svyx .sx-story-card .plan.regular { color: #6FDB83; }
[data-theme="dark"] .svyx .sx-story-card .plan.neutral { color: #6FB2FF; }

.sx-empty { text-align: center; padding: 50px 24px; border-radius: 24px; background: var(--surface); border: 2px dashed var(--line); }
.sx-empty .ic { width: 64px; height: 64px; margin: 0 auto 12px; border-radius: 50%; display: grid; place-items: center; font-size: 26px; color: var(--blue); background: rgba(14, 92, 185, .1); }
.sx-empty p { margin: 0; font-size: 16px; color: var(--muted); }
.sx-empty.small { padding: 30px 20px; }

.sx-videos { background: var(--bg-alt); }
.sx-videos-head { display: flex; align-items: flex-end; justify-content: space-between; flex-wrap: wrap; gap: 14px; margin-bottom: 22px; }
.sx-vtile {
    position: relative; display: block; width: 100%; aspect-ratio: 16 / 10; padding: 0; border: 0; overflow: hidden;
    border-radius: 18px; background: #0A2A66; cursor: pointer; box-shadow: var(--shadow-sm);
}
.sx-vtile video { width: 100%; height: 100%; object-fit: cover; display: block; transition: transform .7s var(--ease); }
.sx-vtile:hover video { transform: scale(1.06); }
.sx-vtile:focus-visible { outline: 3px solid var(--gold); outline-offset: 3px; }
.sx-vtile .yr { position: absolute; top: 10px; left: 10px; padding: 3px 10px; border-radius: 999px; font-size: 11.5px; font-weight: 800; color: #fff; background: rgba(4, 26, 72, .8); }
.sx-vtile .play {
    position: absolute; left: 50%; top: 50%; translate: -50% -50%; width: 54px; height: 54px; border-radius: 50%;
    display: grid; place-items: center; padding-left: 3px; font-size: 18px; color: #fff; background: rgba(230, 25, 94, .92);
    animation: sx-ping-btn 2s infinite;
}
.sx-vtile .dur { position: absolute; right: 10px; bottom: 10px; padding: 2px 8px; border-radius: 6px; font-size: 12px; font-weight: 700; color: #fff; background: rgba(0, 0, 0, .6); }
.sx-vcap { margin-top: 8px; font-size: 13.5px; font-weight: 700; color: var(--head-ink); }

.sx-impact-list { padding: 26px; border-radius: 24px; background: var(--surface); border: 1px solid var(--line); box-shadow: var(--shadow); }
.sx-impact-list h3 { font-size: 21px; font-weight: 800; color: var(--head-ink); margin: 0 0 6px; }
.sx-impact-list .row-i { display: flex; gap: 14px; padding: 14px 0; border-top: 1px solid var(--line); }
.sx-impact-list .row-i:first-of-type { border-top: 0; }
.sx-impact-list .ic { flex: none; width: 46px; height: 46px; border-radius: 14px; display: grid; place-items: center; font-size: 19px; color: var(--c2); background: var(--soft); }
.sx-impact-list h4 { font-size: 16px; font-weight: 800; color: var(--head-ink); margin: 0 0 2px; }
.sx-impact-list p { font-size: 13.5px; line-height: 1.55; color: var(--muted); margin: 0; }

.sx-share { background: var(--bg); }
.sx-share-card {
    display: grid; grid-template-columns: 1.2fr 1fr; gap: 34px; align-items: center; padding: 40px; border-radius: 32px;
    background: linear-gradient(135deg, #FFF6E5, #FFE3B3); border: 1px solid #FFD98A; box-shadow: var(--shadow);
}
.sx-share-card blockquote { margin: 0; font-family: var(--f-script); font-weight: 700; font-size: clamp(20px, 2.2vw, 28px); line-height: 1.45; color: #6B3F00; }
.sx-share-card blockquote i { color: #E6195E; margin-right: 6px; }
.sx-share-card h2 { font-size: 26px; font-weight: 800; color: #0A2A66; margin: 0 0 6px; }
.sx-share-card p { font-size: 15px; color: #5A3B00; margin: 0 0 16px; }
[data-theme="dark"] .svyx .sx-share-card { background: linear-gradient(135deg, #16213F, #0F1934); border-color: rgba(243, 112, 33, .25); }
[data-theme="dark"] .svyx .sx-share-card blockquote { color: #FFD36A; }
[data-theme="dark"] .svyx .sx-share-card h2 { color: #fff; }
[data-theme="dark"] .svyx .sx-share-card p { color: #D5E0F2; }

.sx-vbox .body video { display: block; max-width: 100%; max-height: 78vh; margin: 0 auto; border-radius: 16px; background: #000; }
.sx-vbox .cap { margin: 12px 0 0; text-align: center; font-weight: 700; color: #fff; }

/* =====================================================================
   CONTACT
   ===================================================================== */
.sx-quick { display: flex; flex-wrap: wrap; gap: 12px; margin: 20px 0 4px; }
.sx-quick .q {
    display: flex; align-items: center; gap: 12px; padding: 10px 18px 10px 10px; border-radius: 16px; text-decoration: none;
    background: var(--surface); border: 1px solid var(--line); box-shadow: var(--shadow-sm);
    transition: transform .25s var(--ease), box-shadow .25s, border-color .25s;
}
.sx-quick .q:hover { transform: translateY(-3px); box-shadow: var(--shadow); border-color: var(--c2); }
.sx-quick .q > i { flex: none; width: 44px; height: 44px; border-radius: 12px; display: grid; place-items: center; font-size: 18px; color: #fff; background: radial-gradient(circle at 30% 26%, var(--c1), var(--c2)); }
.sx-quick small { display: block; font-size: 12px; font-weight: 700; color: var(--muted); }
.sx-quick b { display: block; font-family: var(--f-head); font-size: 18px; font-weight: 800; color: var(--head-ink); line-height: 1.2; }

.sx-support-art .sx-chat { position: absolute; left: 0; top: 4%; z-index: 4; display: flex; flex-direction: column; align-items: flex-start; gap: 8px; translate: calc(var(--mx) * -24px) calc(var(--my) * -14px); }
.sx-chat .bubble {
    display: inline-flex; align-items: center; gap: 8px; padding: 10px 14px; border-radius: 16px 16px 16px 4px;
    background: var(--surface); box-shadow: 0 12px 26px rgba(10, 42, 102, .16); font-size: 14px; font-weight: 700; color: var(--head-ink);
    animation: sx-pop .6s var(--ease) both;
}
.sx-chat .bubble.in { animation-delay: .9s; }
.sx-chat .bubble img { width: 26px; height: 26px; object-fit: contain; padding: 2px; border-radius: 50%; background: #fff; box-shadow: 0 0 0 2px rgba(243, 112, 33, .3); }
.sx-chat .bubble.typing { padding: 12px 16px; gap: 5px; animation-delay: 1.4s; }
.sx-chat .typing i { width: 8px; height: 8px; border-radius: 50%; background: var(--muted); animation: sx-typing 1.2s ease-in-out infinite; }
.sx-chat .typing i:nth-child(2) { animation-delay: .15s; }
.sx-chat .typing i:nth-child(3) { animation-delay: .3s; }
.sx-ring-phone {
    position: absolute; right: 6%; top: 8%; z-index: 4; width: 72px; height: 72px; border-radius: 50%;
    display: grid; place-items: center; font-size: 28px; color: #fff; background: linear-gradient(135deg, #34B34A, #1F8A3B);
    animation: sx-pop .6s var(--ease) 1.1s both, sx-phone 2.4s ease-in-out 1.8s infinite;
    translate: calc(var(--mx) * -28px) calc(var(--my) * -18px);
}
.sx-duo.sx-support-art .sx-fchip.c1 { left: -2%; top: auto; bottom: 30%; }
.sx-duo.sx-support-art .sx-fchip.c3 { left: auto; right: 0; bottom: 8%; }

.sx-ct-cards-wrap { position: relative; z-index: 2; background: var(--bg); padding-top: 10px; }
.sx-ct-cards { display: grid; grid-template-columns: repeat(4, 1fr); gap: 16px; margin-top: -30px; }
.sx-ct-card {
    position: relative; overflow: hidden; padding: 22px 20px; border-radius: 22px;
    background: var(--surface); border: 1px solid var(--line); border-top: 4px solid var(--c2); box-shadow: var(--shadow);
    transition-property: opacity, transform, box-shadow;
}
.sx-ct-card:hover { box-shadow: var(--shadow-lg); }
.sx-ct-card .ic { width: 50px; height: 50px; border-radius: 14px; display: grid; place-items: center; font-size: 20px; color: #fff; background: radial-gradient(circle at 30% 26%, var(--c1), var(--c2)); box-shadow: 0 10px 20px var(--glow); }
.sx-ct-card h2 { margin: 14px 0 4px; font-family: var(--f-body); font-size: 12.5px; font-weight: 800; letter-spacing: .08em; text-transform: uppercase; color: var(--muted); }
.sx-ct-card .big { display: block; font-family: var(--f-head); font-size: 22px; font-weight: 800; line-height: 1.2; color: var(--head-ink); text-decoration: none; word-break: break-word; }
.sx-ct-card .big.sm { font-size: 17px; }
.sx-ct-card a.big:hover { color: var(--c2); }
.sx-ct-card .free { font-size: 12px; font-weight: 800; color: var(--green); }
.sx-ct-card p { margin: 6px 0 0; font-size: 13.5px; line-height: 1.5; color: var(--muted); }
[data-theme="dark"] .svyx .sx-ct-card .free { color: #6FDB83; }

.sx-ct-main { background: var(--bg); padding-top: 50px; }
.sx-panel { padding: 28px; border-radius: 26px; background: var(--surface); border: 1px solid var(--line); box-shadow: var(--shadow); }
.sx-panel .hint { font-size: 14px; color: var(--muted); margin: 2px 0 12px; }
.sx-panel .panel-head { display: flex; align-items: center; gap: 14px; margin-bottom: 18px; }
.sx-panel .panel-head .ic { flex: none; width: 54px; height: 54px; border-radius: 16px; display: grid; place-items: center; font-size: 21px; color: #fff; background: linear-gradient(135deg, #FF3D7F, #C8104B); box-shadow: 0 12px 24px rgba(230, 25, 94, .3); }
.sx-panel .panel-head h2 { font-size: 23px; font-weight: 800; color: var(--head-ink); margin: 0; }
.sx-panel .panel-head .hint { margin: 2px 0 0; }
.panel-title { font-size: 19px; font-weight: 800; color: var(--head-ink); margin: 0 0 12px; }
.panel-title i { color: var(--green); margin-right: 6px; }
[data-theme="dark"] .svyx .panel-title i { color: #6FDB83; }

.sx-topics { display: flex; flex-wrap: wrap; align-items: center; gap: 8px; margin-bottom: 20px; }
.sx-topics .lbl { font-size: 13px; font-weight: 700; color: var(--muted); }
.sx-topic {
    padding: 6px 12px; border-radius: 999px; border: 1px solid var(--line); background: var(--surface-2);
    font-size: 12.5px; font-weight: 600; color: var(--ink-2); cursor: pointer; transition: all .2s var(--ease);
}
.sx-topic:hover { border-color: var(--blue-2); }
.sx-topic.active { background: linear-gradient(135deg, #1D74E0, #0A2A66); border-color: transparent; color: #fff; }

.sx-ct-form label { display: block; margin-bottom: 6px; font-size: 13.5px; font-weight: 700; color: var(--ink-2); }
.sx-ct-form .req { color: #E6195E; }
.sx-ct-form .form-control, .sx-ct-form .form-select {
    min-height: 48px; border-radius: 12px; border: 1px solid var(--line); background-color: var(--surface-2);
    color: var(--ink); font-size: 15px; transition: border-color .2s, box-shadow .2s, background-color .2s;
}
.sx-ct-form textarea.form-control { padding: 12px 14px; }
.sx-ct-form .form-control::placeholder { color: var(--muted); opacity: .75; }
.sx-ct-form .form-control:focus, .sx-ct-form .form-select:focus { border-color: #1D74E0; background-color: var(--surface); box-shadow: 0 0 0 4px rgba(29, 116, 224, .15); color: var(--ink); }
[data-theme="dark"] .svyx .sx-ct-form .form-control, [data-theme="dark"] .svyx .sx-ct-form .form-select { background-color: #0A1834; color: #EEF3FB; }
.sx-field { position: relative; }
.sx-field > i { position: absolute; left: 15px; top: 50%; translate: 0 -50%; z-index: 4; font-size: 15px; color: var(--muted); pointer-events: none; }
.sx-field .form-control, .sx-field .form-select { padding-left: 42px; }
.sx-count { margin-top: 4px; text-align: right; font-size: 12px; color: var(--muted); }

.sx-captcha { display: flex; align-items: stretch; gap: 10px; }
.sx-captcha .code {
    flex: none; display: flex; align-items: center; justify-content: center; min-width: 140px; padding: 0 16px; border-radius: 12px;
    font-family: 'Courier New', monospace; font-size: 22px; font-weight: 800; font-style: italic; letter-spacing: 6px; color: var(--navy);
    background: repeating-linear-gradient(45deg, #EAF4FF 0 8px, #F8FBFF 8px 16px); border: 1px dashed #1D74E0; user-select: none;
}
[data-theme="dark"] .svyx .sx-captcha .code { color: var(--gold); background: repeating-linear-gradient(45deg, #0D1D40 0 8px, #10244D 8px 16px); border-color: rgba(111, 178, 255, .4); }
.sx-captcha .refresh { flex: none; width: 48px; border-radius: 12px; border: 1px solid var(--line); background: var(--surface-2); color: var(--blue); font-size: 17px; cursor: pointer; }
.sx-captcha .refresh:hover { border-color: #1D74E0; }
.sx-captcha .refresh.spin i { animation: sx-spin .7s linear infinite; }
[data-theme="dark"] .svyx .sx-captcha .refresh { color: #6FB2FF; }
.sx-agree { font-size: 14px; color: var(--muted); }
.sx-agree a { color: var(--blue); font-weight: 700; }
[data-theme="dark"] .svyx .sx-agree a { color: #6FB2FF; }
.sx-privacy { margin: 0; font-size: 13px; color: var(--muted); }
.sx-privacy i { color: var(--green); margin-right: 8px; }
.sx-hp { position: absolute !important; left: -10000px !important; width: 1px !important; height: 1px !important; opacity: 0 !important; pointer-events: none !important; }

.sx-office { display: flex; gap: 14px; }
.sx-office .pin { flex: none; width: 46px; height: 46px; border-radius: 50%; display: grid; place-items: center; font-size: 18px; color: #E6195E; background: rgba(230, 25, 94, .1); }
.sx-office h3 { font-size: 17px; font-weight: 800; color: var(--head-ink); margin: 0; }
.sx-office p { font-size: 14px; line-height: 1.55; color: var(--muted); margin: 4px 0 0; }
.sx-map { margin-top: 16px; aspect-ratio: 16 / 10; overflow: hidden; border-radius: 18px; border: 1px solid var(--line); }
.sx-map iframe { display: block; width: 100%; height: 100%; border: 0; }
.sx-social { display: flex; flex-wrap: wrap; gap: 10px; }
.sx-social a { width: 44px; height: 44px; border-radius: 50%; display: grid; place-items: center; color: #fff; font-size: 17px; text-decoration: none; transition: transform .25s var(--ease), box-shadow .25s; }
.sx-social a:hover { transform: translateY(-4px) scale(1.06); box-shadow: 0 10px 20px rgba(0, 0, 0, .2); color: #fff; }
.sx-social .fb { background: #1877F2; }
.sx-social .ig { background: radial-gradient(circle at 30% 107%, #FDF497 0%, #FD5949 45%, #D6249F 60%, #285AEB 90%); }
.sx-social .yt { background: #FF0000; }
.sx-social .tw { background: #111; }
.sx-social .li { background: #0A66C2; }

.sx-feedback {
    position: relative; overflow: hidden; display: flex; align-items: center; justify-content: space-between; gap: 16px;
    padding: 24px 26px; border-radius: 24px; color: #fff; box-shadow: var(--shadow);
    background: radial-gradient(400px 200px at 100% 0%, rgba(255, 255, 255, .18), transparent 60%), linear-gradient(135deg, #0A2A66, #1D74E0);
}
.sx-feedback h2 { font-size: 20px; font-weight: 800; color: #fff; margin: 0 0 6px; }
.sx-feedback p { font-size: 14px; line-height: 1.55; color: rgba(255, 255, 255, .88); margin: 0 0 14px; }
.sx-feedback .art { flex: none; font-size: 64px; color: rgba(255, 255, 255, .22); animation: sx-bob 4s ease-in-out infinite; }

.sx-selfhelp { padding: 22px; border-radius: 24px; background: var(--surface); border: 1px solid var(--line); box-shadow: var(--shadow-sm); }
.sx-selfhelp .links { display: grid; grid-template-columns: 1fr 1fr; gap: 10px; }
.sx-selfhelp a {
    display: flex; align-items: center; gap: 10px; padding: 12px 14px; border-radius: 14px; text-decoration: none;
    background: var(--surface-2); border: 1px solid var(--line); font-size: 14px; font-weight: 700; color: var(--head-ink);
    transition: border-color .25s, transform .25s var(--ease);
}
.sx-selfhelp a i { color: var(--blue); }
.sx-selfhelp a:hover { border-color: var(--blue); transform: translateY(-2px); color: var(--head-ink); }
[data-theme="dark"] .svyx .sx-selfhelp a i { color: #6FB2FF; }

.sx-topics-sec { background: var(--bg-alt); }
.sx-help-grid { display: grid; grid-template-columns: repeat(3, 1fr); gap: 18px; }
.sx-help-card {
    display: flex; flex-direction: column; align-items: flex-start; gap: 6px; width: 100%; height: 100%; text-align: left;
    padding: 24px; border-radius: 22px; border: 1px solid var(--line); background: var(--surface); box-shadow: var(--shadow-sm);
    cursor: pointer; transition-property: opacity, transform, box-shadow, border-color;
}
.sx-help-card:hover { box-shadow: var(--shadow-lg); border-color: var(--c2); }
.sx-help-card:focus-visible { outline: 3px solid var(--gold); outline-offset: 3px; }
.sx-help-card .ic { width: 54px; height: 54px; border-radius: 16px; display: grid; place-items: center; font-size: 22px; color: #fff; background: radial-gradient(circle at 30% 26%, var(--c1), var(--c2)); box-shadow: 0 10px 20px var(--glow); }
.sx-help-card h3 { font-size: 18px; font-weight: 800; color: var(--head-ink); margin: 8px 0 0; }
.sx-help-card p { font-size: 14px; line-height: 1.55; color: var(--muted); margin: 0; }
.sx-help-card .go { margin-top: 6px; font-size: 13.5px; font-weight: 800; color: var(--c2); }
.sx-help-card .go i { transition: transform .3s var(--ease); }
.sx-help-card:hover .go i { transform: translateX(5px); }
.svy-contact-page .sx-faq { background: var(--bg); }

/* =====================================================================
   KEYFRAMES + RESPONSIVE
   ===================================================================== */
@keyframes sx-alert-ring { 0% { box-shadow: 0 0 0 0 rgba(233, 3, 73, .45); } 80%, 100% { box-shadow: 0 0 0 16px rgba(233, 3, 73, 0); } }
@keyframes sx-typing { 0%, 60%, 100% { transform: translateY(0); opacity: .5; } 30% { transform: translateY(-5px); opacity: 1; } }
@keyframes sx-phone {
    0%, 60%, 100% { transform: rotate(0); box-shadow: 0 0 0 0 rgba(52, 179, 74, .45); }
    5%, 15%, 25% { transform: rotate(-12deg); }
    10%, 20%, 30% { transform: rotate(12deg); }
    40% { box-shadow: 0 0 0 18px rgba(52, 179, 74, 0); }
}

@media (max-width: 1199.98px) {
    .sx-general-grid { grid-template-columns: repeat(3, 1fr); }
    .sx-ct-cards { grid-template-columns: 1fr 1fr; }
}
@media (max-width: 991.98px) {
    .sx-clip-art { max-width: 520px; margin-top: 8px; }
    .sx-grievance .levels { grid-template-columns: 1fr; gap: 14px; }
    .sx-grievance .lvl:not(:last-child)::after { content: "\f078"; right: 50%; top: auto; bottom: -15px; translate: 50% 0; }
    .sx-share-card { grid-template-columns: 1fr; padding: 30px 26px; gap: 20px; }
    .sx-help-grid { grid-template-columns: 1fr 1fr; }
    .sx-ct-cards { margin-top: -20px; }
}
@media (max-width: 767.98px) {
    .sx-general-grid { grid-template-columns: 1fr 1fr; }
    .sx-general-grid .sx-gen:last-child { grid-column: span 2; }
    .sx-guide-head { gap: 14px; }
    .sx-guide-head .badge-ic { width: 60px; height: 60px; font-size: 24px; border-radius: 18px; }
}
@media (max-width: 575.98px) {
    .sx-clip-art { aspect-ratio: 1 / 1; }
    .sx-clipboard { width: 68%; padding: 28px 14px 14px; }
    .sx-clipboard li { font-size: 12px; padding: 7px 8px; gap: 7px; }
    .sx-clipboard .head b { font-size: 16px; }
    .sx-clipboard .stamp { font-size: 12px; }
    .sx-clip-art .sx-pop.boy { width: 42%; right: -3%; }
    .sx-clipboard { left: 0; width: 74%; z-index: 4; }
    .sx-clip-art .sx-fchip.c1 { display: none; }
    .sx-story-card .pic { aspect-ratio: 16 / 10; }
    .sx-help-card { display: grid; grid-template-columns: 54px 1fr; column-gap: 14px; row-gap: 2px; padding: 18px 16px; }
    .sx-help-card .ic { grid-row: span 3; }
    .sx-help-card h3 { margin: 0; }
    .sx-help-card .go { margin-top: 2px; }
    .sx-vsteps li { grid-template-columns: 48px 1fr; column-gap: 12px; }
    .sx-vsteps::before, .sx-vsteps::after { left: 23px; }
    .sx-vsteps .n { width: 48px; height: 48px; font-size: 16px; }
    .sx-vsteps .bd { padding: 14px 16px; }
    .sx-vsteps .ic { display: none; }
    .sx-points { padding: 24px 20px; }
    .sx-alert { flex-direction: column; padding: 22px 20px 22px 24px; }
    .sx-legal-block { padding: 22px 18px 18px; }
    .sx-legal-block h3 { font-size: 18px; }
    .sx-quote-bubble { left: 18%; font-size: 13px; padding: 8px 12px; }
    .sx-quick .q { flex: 1 1 100%; }
    .sx-chat .bubble { font-size: 12px; padding: 8px 10px; }
    .sx-ring-phone { width: 56px; height: 56px; font-size: 22px; }
    .sx-ct-cards { gap: 10px; }
    .sx-ct-card { padding: 16px 14px; }
    .sx-ct-card .big { font-size: 18px; }
    .sx-ct-card .big.sm { font-size: 13.5px; }
    .sx-panel { padding: 22px 16px; }
    .sx-captcha .code { min-width: 108px; font-size: 18px; letter-spacing: 4px; padding: 0 10px; }
    .sx-help-grid { grid-template-columns: 1fr; }
    .sx-selfhelp .links { grid-template-columns: 1fr; }
    .sx-feedback .art { display: none; }
}
@media (prefers-reduced-motion: reduce) {
    .svyx .sx-clipboard li, .svyx .sx-clipboard li i { animation: none !important; }
}